Refund and Cancellation PolicyRefund and Cancellation Policy

01Trials and pilots

Where we offer a trial or pilot, you can stop at any time before it ends without being charged.

02Cancelling a subscription

You can cancel by writing to [email protected] or through your account contact. Cancellation stops the next renewal. Your service continues until the end of the term you have already paid for.

03Refunds

Subscription fees are paid in advance and are generally non-refundable for the current term, except:

• If you were charged more than once or charged an incorrect amount
• If we materially fail to provide the service and cannot fix it within a reasonable time
• Where the law requires a refund
• Where your order form says otherwise

04Adding and removing devices

Devices added during a term are charged pro-rata for the remaining period. Removing devices reduces the count at your next renewal; it does not create a refund for the current term.

05How refunds are paid

Approved refunds are made to the original payment method through our payment partner, usually within 7 to 10 working days of approval. Your bank may take longer to show the credit.

06After cancellation

When the paid term ends, enrolled agents stop enforcing policy and your console access ends. You can export reports before the end date. Data is then deleted as set out in our Privacy Policy.

07Contact

Questions about billing or refunds: [email protected].